Last updated 02 December 2025

This privacy notice for Kahu Wellness Coaching ("we", "us", or "our") describes how and why we collect, store, use, and share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at https://www.kahuwellnesscoaching.co.uk, or any website that links to this notice
• Engage with us in other ways, including emails, bookings, payments, events, or enquiries

If you have any questions or concerns, please contact us at lesley@kahuwellnesscoaching.co.uk.

Summary of key points

This is a brief overview. Full details are in the sections below.

• Personal information we process: We process information you provide to us, plus limited technical data collected automatically.
• Sensitive personal information: We do not intentionally collect sensitive data.
• Third party data: We do not receive personal information from third parties.
• How we use your information: To provide our services, manage bookings, communicate with you, and comply with legal obligations.
• Sharing information: We only share data with trusted service partners (e.g. booking and email providers) when necessary.
• Data safety: We use appropriate technical and organisational measures to protect your data.
• Your rights: You have rights over your data including access, correction, deletion, and the right to object.
• How to exercise rights: Contact us at lesley@kahuwellnesscoaching.co.uk.

1. What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide, such as when you:

• Book a session
• Complete a form
• Download a resource
• Join The Midlife Freedom Hub
• Contact us directly

This may include:

• Name
• Email address
• Phone number
• Postal address (if provided)

We do not intentionally collect sensitive personal information.

Information automatically collected

When you visit our Website, we automatically collect certain technical data including:

• IP address
• Browser and device details
• Usage data such as pages visited, timestamps, referring links
• Approximate location (based on IP)

This information helps us maintain security, improve performance, and understand site usage.

2. How do we process your information?

We process your information to:

• Provide and manage our Services
• Process bookings and payments
• Communicate with you (e.g. session details, updates, email newsletters)
• Improve our Website and Services
• Ensure security and prevent fraud
• Comply with legal obligations
• Carry out internal analytics

We may also process information for additional purposes with your consent.

3. What legal bases do we rely on to process your personal information?

Under UK GDPR we rely on the following legal bases:

• Consent – for email marketing or optional forms
• Contract – to provide services you have booked
• Legitimate interests – to run our business securely and efficiently
• Legal obligations – for record-keeping, tax, and regulatory compliance
• Vital interests – if necessary to protect your safety

4. When and with whom do we share your personal information?

We only share information when required to deliver our Services. This may include:

• Email marketing platforms (MailerLite)
• Booking and scheduling tools (Acuity Scheduling)
• Payment processors
• Website hosting and security providers
• Analytics tools (such as Google Analytics)

These third parties are only permitted to use your information as instructed by us, and must protect it in line with UK GDPR.

We may also share data if required by law or during business transfers.

5. Do we use cookies and other tracking technologies?

Yes. We use cookies, web beacons, and similar tools to improve site functionality and performance.

Full details are available in our Cookie Policy.

6. How long do we keep your information?

We keep personal information only as long as necessary for the purposes described in this notice, unless a longer retention period is required by law.

When no longer needed, data is securely deleted or anonymised.

7. How do we keep your information safe?

We use appropriate technical and organisational measures to protect your data, including:

• Secure hosting
• Access controls
• Encryption where relevant

However, no online system can be guaranteed 100 percent secure.

8. Do we collect information from minors?

No. We do not knowingly collect data from or market to individuals under 18. If you believe a minor has submitted information, contact lesley@kahuwellnesscoaching.co.uk so we can remove it.

9. What are your privacy rights?

You have rights under UK GDPR, including:

• Access the data we hold about you
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent for marketing or optional processing

You can exercise your rights by emailing lesley@kahuwellnesscoaching.co.uk.

10. Controls for do-not-track features

Most browsers include a Do Not Track feature. There is currently no industry standard for responding to these signals, so we do not respond to DNT requests.

If standards change, we will update this notice.

11. Do we make updates to this notice?

Yes. We update this Privacy Policy when necessary to remain compliant and transparent. The updated date at the top reflects the latest version.

12. How can you contact us about this notice?

If you have questions or concerns, contact:

Kahu Wellness Coaching
Worcester, Worcestershire WR2 6JD
Email: lesley@kahuwellnesscoaching.co.uk
Mobile: 07771 906750

13. How can you review, update, or delete the data we collect from you?

You can request to access, update, or delete your personal information by contacting:

lesley@kahuwellnesscoaching.co.uk

We will respond in line with UK GDPR requirements.